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Find answers to your questions about factory verification, sourcing, and our platform features
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Factory Verification
Learn about our verification process, what's included, and how to interpret results
Learn More →AI Sourcing Assistant
Get help using FactoryFinder.ai to discover the perfect manufacturing partners
Try AI Assistant →Trust Scores
Understand our AI-powered trust scoring system and what the different levels mean
View Examples →Intelligence Reports
Learn about our Standard and Enhanced manufacturing intelligence reports
View Reports →Frequently Asked Questions
How long does factory verification take?
Virtual verification typically takes 3-5 business days, while on-site verification takes 7-10 business days depending on location and factory availability.
What's included in the Enhanced Report?
Enhanced Reports include competitive analysis, risk assessment, supply chain insights, interactive dashboard access, and priority support. Standard Reports focus on essential manufacturing intelligence and certifications.
How accurate are the Trust Scores?
Our AI-powered Trust Scores analyze multiple data points including certifications, track record, financial stability, and quality metrics. Scores are updated regularly and have a 95%+ accuracy rate based on verification outcomes.
Can I get a refund if I'm not satisfied?
We offer a 100% satisfaction guarantee. If you're not completely satisfied with our verification or report services, contact us within 30 days for a full refund.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you with any questions about factory verification, sourcing, or using our platform.